CloudVista Privacy Policy
This Privacy Policy explains the information that Cloudvista collects from users through Cloudvista’s interaction with users, as well as why we collect that information, what we do with it, and how we protect it. Users are visitors to Cloudvista’s website, users of Cloudvista’s products and services, and Cloudvista’s other customers and business partners (individually “a User” and collectively “Users”).
This Privacy Notice also explains Cloudvista’s commitments under laws and regulations that protect personal data, including the European Union’s General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable laws and regulations. Personal data means information relating to a User who can be directly or indirectly identified through the information, as well as information related to, or that could reasonably be linked to, a User or a User’s household (“Personal Data”).
Cloudvista Services Covered by this Privacy Policies
This Privacy Policy covers Cloudvista’s website, products and services, and normal business operations, as well as third-party services or websites used by or in the operation of Cloudvista’s website, products and services, or normal business operations (collectively, “Cloudvista Services”).
This Privacy Policy does not apply to any third-party services, Packs or other extensions to Cloudvista Services not created and provided by Cloudvista, or websites to which Cloudvista Services may link except to the extent such services, extensions, or websites are part of Cloudvista Services and exchange data directly with Cloudvista Services. Cloudvista does not control or have any responsibility for the privacy practices of third-party services or websites that are not part of Cloudvista Services. Cloudvista Services do not include social media features such as “Share” and “Like” buttons that are provided by third-party social media platforms such as Facebook, LinkedIn, and Twitter. Users should review the privacy policies of all third-party services, software, files, and websites.
Information Collection
Cloudvista may collect data, including Personal Data, provided by Users to Cloudvista or through Cloudvista Services, as well as information collected regarding Users, except as described by this Privacy Policy (collectively, “User Data”). Such collections include without limitation Users inputting or uploading information to Cloudvista Services, causing information to be provided to Cloudvista or Cloudvista Services by or through third-party providers or services, visiting or otherwise accessing Cloudvista Services, filling out forms on or through Cloudvista Services, and downloading software, documents, or other resources from or through Cloudvista Services, as well as information collected from third parties, including publicly available information from third-party websites like Facebook, LinkedIn, and Twitter.
A User cannot send Personal Data to Cloudvista unless the User is allowed to do so by applicable law and only then to the extent allowed by applicable law and this Privacy Policy. Users must obtain all consents or other legal basis necessary to send Personal Data to Cloudvista and for Cloudvista’s use of that personal data under this Privacy Policy. Users must remove Personal Data from data sent to Cloudvista for customer support except for Personal Data related to the User or the User’s employees or other agents involved in seeking support and for whom the User has obtained the consent or other legal basis necessary to send that Personal Data to Cloudvista and for Cloudvista’s use of that Personal Data under this Privacy Policy.
If a User provides Personal Data that it is not allowed to send to Cloudvista, the User must immediately contact Cloudvista by email at admin@cloudvista.net; Cloudvista will delete all such Personal Data from Cloudvista Services to the extent identifiable by Cloudvista. If Cloudvista becomes aware that it has received such Personal Data, Cloudvista will notify affected Users and delete the Personal Data from Cloudvista Services, each to the extent identifiable by Cloudvista.
User Data does include information automatically obtained by visiting or otherwise accessing Cloudvista Services that is Personal Data (“Visit Data”). Specifically, Visit Data includes a User’s IP address, the date and time of the User’s visit, the User’s browser and device information, information contained in cookies and tracking technologies, what parts of Cloudvista Services the User accessed or visited, Internet traffic information, and information from third parties, but all only to the extent to which such data is Personal Data.
Cloudvista’s website and some Cloudvista Services use cookies to collect data. These cookies may collect User Data, as well as opt-in information for this Privacy Policy, Visit Data, and other information that allows Cloudvista Services to recognize Users on return visits, track Users’ use of Cloudvista Services, save settings for Users, and otherwise deliver a consistent experience for Users. Cookie settings are separated into categories, Strictly Necessary, Functional, Performance, and Targeting. Strictly Necessary cookies are required to use the Cloudvista’s website and store cookie settings; Users can manage cookie settings for Functional, Performance, and Targeting Cookies.
User Data does not include non-identifiable information that is automatically collected by accessing Cloudvista Services and is not Personal Data (“Operational Data”). Specifically, Operational Data includes telemetry data received by Cloudvista through Cloudvista Services, statistical data, aggregate summary data, and other information generated by Cloudvista Services related to the operation or performance of Cloudvista Services where the information does not include Personal Data. This includes information on the version, instance, and licensing information about the Cloudvista Services being used, as well as log in dates and times, the number of events used, data volume used, and the number of resources or features that are created or used.
Cloudvista does not knowingly receive, process, store, or otherwise use the Personal Data of children under sixteen years of age, nor may children under sixteen years of age use Cloudvista Services. If a User provides Personal Data of such children to Cloudvista or Cloudvista Services, the User must immediately contact Cloudvista by email at admin@cloudvista.net; Cloudvista will delete all such Personal Data from Cloudvista Services to the extent identifiable by Cloudvista. If Cloudvista becomes aware that it has received Personal Data of a child, Cloudvista will notify affected Users and delete all Personal Data of the child from Cloudvista Services, each to the extent identifiable by Cloudvista.
Data Usage
Cloudvista receives, processes, stores, and otherwise uses certain information through Cloudvista Services and normal business operations. Cloudvista may use User Data without restriction to the extent it does not include Personal Data and is not otherwise subject to contractual or legal restrictions that would prevent such use.
Beyond the use described in this Privacy Policy, Cloudvista will process Personal Data only to the extent to which the applicable User or Users has or have granted express consent. Cloudvista does not use Operational Data to identify Users without collecting additional consent from the affected Users. The processing and other of User Data collected using social media features is governed by the given social media platform’s privacy policies.
Disclosure about Personal Data
Cloudvista does not disclose Personal Data to third parties except as provided in this Privacy Policy. Cloudvista does not sell or rent Personal Data to third parties. Cloudvista may disclose User Data without restriction to the extent it does not include Personal Data and is not otherwise subject to contractual restrictions that would prevent such disclosure.
Cloudvista may disclose User Data with affiliated businesses and third-party service providers to assist Cloudvista in the operation of Cloudvista Services and conducting Cloudvista’s normal business operations, each subject to applicable contractual restrictions involving those affiliates and applicable Users. Cloudvista does not disclose User Data with affiliated businesses or third-party service providers for an affiliate’s own use but may disclose User Data with third parties in connection with a potential or actual sale of Cloudvista or the assets of Cloudvista or affiliate where User Data may be one of the transferred assets.
Cloudvista may disclose User Data, including Personal Data, to protect Cloudvista Services, Cloudvista’s confidential and proprietary information, and Cloudvista’s employees, equipment, and premises, or other persons or entities and the employees, equipment, and premises of such persons or entities. Cloudvista may also disclose User Data, including Personal Data, to manage and investigate suspected illegal activities, risk exposure, violations of contracts or legal requirements, fraud, and claims or other liabilities, and to cooperate with public authorities for law enforcement or national security purposes, if Cloudvista receives a lawful request or is otherwise required by law or regulation.
Protection of Users Data
Cloudvista takes reasonable steps to secure User Data from unauthorized access, improper use or disclosure, unauthorized modification or destruction, and accidental loss, including through encryption and pseudonymization, maximizing Cloudvista’s stability and uptime, using reasonable backup and disaster recovery procedures, security policies and procedures, security services, role-based access for Cloudvista Services and Cloudvista’s systems, endpoint protection and intrusion detection technologies, and regular security and vulnerability testing. Cloudvista protects User Data with the same level protection no matter where Cloudvista stores its data.
Contact for Privacy Issues
Please contact Cloudvista at info@cloudvista.net for any questions and requests related to this Privacy Policy.